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Shipping is FREE for all Australian orders over $75.00. Shipping for all orders up to $75 is a flat rate of $8.50.
International orders are sent via registered post, which is the most cost effective reliable method with the final cost depending on your country location.
We process all orders within 24 hours so that you get your purchases as soon as possible for you furry friend.
UK, Europe , USA and Canada takes around 7-14 days
These are estimates and can be shorter or longer than quoted and depend on the postal services in each location.
How does my order get to me?
We offer secure shipping via Australia Post. All orders get a tracking number with full track and trace, that is emailed on dispatch so that you keep track of your order.
It is super easy to do an return & exchange if the sizing is incorrect. Just follow the simple steps below to process a return & exchange.
Returns and Exchanges Steps:
Post item back to:
PO Box 3079
Austinmer NSW 2515 Australia.
Include a note of what new item you would like. We will process as soon as the item is back with us.
If you require a larger size there will be a charge for the extra size plus the postage so let us help you to get it right first time by asking us as many questions as you need!
Store credit is offered for returned purchases where there has been a change of mind, an incorrect size has been ordered & another size is not requested or because your pet chooses not to use the product.
The store credit is valid for a 6 month period.
Sale items cannot be returned or exchanged
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