Customer Care

Customer Care

Hamish McBeth offers world class customer service to make your purchase and use of our products easy and enjoyable. We offer quick and trackable delivery, easy returns and exchange plus quick response to questions.


Get in Touch

We're hear to help with any questions, suggestions or ideas. Contact us at any time.

[email protected]


Measure Guides

It's really important that you gather the correct measurements before placing your order online.

Please click through for an outline on measuring techniques for collars, apparel/clothes and harnesses.  

If you have any problems, please email us and we'll be happy to help you.


Shipping Information

We  ship any where in the world that there  is a dog or cat! Most shipments arrive in 4 - 10 days but depending on the mail service some can take longer. All shipments get a tracking number sent via email yo you so it is easy to see where you goodies are and how long before they arrive.


Payment Info

We  offer a range of payment methods to make paying for your order as simple and as secure as possible. Our options include eWay (Visa, Mastercard & AMEX), PayPal (Credit Card or PayPal account) and 'Direct Deposit (for Australian customers only). 


Refunds

Your refund will either be issued to the original credit card , Paypal or bank account used to place the order. Shipping costs are not refunded for items unless your items are faulty.
A credit note for use with future Hamish McBeth purchases is also available.
Any duties and local sales taxes are non-refundable by Hamish McBeth.
Please note that it can take up to 10 business days for the refund to appear in your account depending on bank processing.

 


Passwords & My Account

When you register you  will get an email asking to click on a link to activate your  account and set your  password.

If you wish to set up an account, you can do so by clicking on the sign-in or my account links.

If you  forget your  password, you can click on the ‘forgot password’ link and an automated email will be sent to your email address that you used to set up the account.

From that email, you  can access the account and set up a new password.

 


Wholesale Accounts

We have some of the world's best pet stores selling Hamish McBeth products and we are always looking for new stores who love designer pet products. 

If your store would like to become a Hamish McBeth stockist please fill out this form and we will get back to you straight away on how to set up an account

 


Security

When purchasing from Hamish McBeth  your financial details are passed through a secure server using the latest 128-bit SSL two stage,  encryption technology. 128-bit SSL encryption is the current industry standard. No financial or personal data is kept on our system once the sale has been completed.