Frequently Asked Questions

Frequently Asked Questions

 

If you can't find what you need here please email us at [email protected] where we will be able to further assist you.


SHIPPING INFORMATION

 

What are your shipping rates?

Flat rate shipping in Australia is $8.50 using Australia Post eParcel with full track and trace of your parcel.

Flat rate  Express Post in Australia for next day delivery is $12.50 with full track and trace of your parcel.

International orders are sent with registered overseas mail.

 

How long will my parcel take to arrive?

We process all orders within 24 hours so that you get your purchases as soon as possible.

We ship worldwide via airmail.The service is fast, reliable and efficient.

UK, Europe and Canada takes around 7-14 days. The USA takes around 10 days but we find delivery can take longer.

Asia Pacific deliveries are around 5 days. These are  estimates and can be shorter or longer than quoted and depend on the postal services in each country.

 


PAYMENT METHODS

Via our eway secure payment site we accept the following  credit cards - MasterCard, Visa and AMEX.

We accept Paypal - direct and Credit Card.

 


NEWSLETTER SIGN UP

Keep up to date with specials and new product lines by subscribing to our newsletter.

Unlike some online shopping site, we will never bombard you with annoying emails every day, nor will we ever pass on your details to another organisation.


COLLAR AND HARNESS SIZING

 

How do I measure for a collar?

For our dog collars you need to measure your dog's neck. Place a tape measure around neck allowing a finger or two to slip under tape for comfort.

Take note of the size and then refer to our sizes E.g. if your dog measures 35 cm then he needs a size 4 leather collar.

Refer to our 'how to measure guide' for more instructions. If you have any problems, please email us and we'll be glad to help you.

 

 

How to I measure for a Harness?

You need to measure the chest behind the front legs to get the sizing.

If your dog's chest is 49cm then he needs a medium in the Soft Harness. Refer to our harness measuring guide for instructions.

If you have any problems, please email us and we'll be happy to help you.


CLOTHING SIZING

 

How do I measure for clothing?

Measure the length of your dog's back from the base of the neck to the tail.

If your dog is in between sizes and normal weight you are normally better to choose the smaller size otherwise it may be too baggy, especially with pyjamas and coats.

E.g If your dog measures 42cm then still go for 40cm rather than 45cm size.

Refer to our 'how to measure guide' for more instructions.


PROMOTION CODE

 

You will receive your coupon code via email after you have registered for our Newsletter or received it in  a promotional email.

 To get your discount you MUST type in complete code e.g. 'SUBSCRIBER1234' not just the numbers and the code is for single use only.

If you can't locate your code, please email [email protected] with the email you registered it under and we'll look it up for you.


RETURNS AND EXCHANGES

It is super easy  to do an exchange or refund if the sizing is incorrect or the product does not suit your dog.  Just follow the simple steps below to process a return or exchange. 

Returns and Exchanges Steps:

1. Post item back to:

Hamish McBeth 

PO Box 270 

Rozelle NSW 2039 Australia.

2. Include a note of what new item you would like.

3. We will process as soon as the item is back with us.

 

If you require a larger size there will be a small charge for the extra size plus the postage so let us help you to get it right first time by asking us as many questions as you need!


STOCKISTS

 

We have fantastic  stockist and stores throughout the world who love selling Hamish McBeth.

They will help you with any questions or products you would like to purchase.

We regularly up date our stockists however, as we have an extensive product range, not all stockists will stock every product line.