FREQUENTLY ASKED QUESTIONS


SHIPPING INFORMATION

Shipping Costs

Shipping is FREE for all Australian orders over $50.00 Shipping for all orders up to $50.00 is a flat rate of $8.50.
International orders are sent via registered post, which is the most cost-effective reliable method with the final cost depending on your country location.
 

How Quick? 

We process all orders within 24 hours so that you get your purchases as soon as possible for your furry friend.
Australia and Asia Pacific takes between 2 - 5 days.
UK, Europe, USA and Canada takes around 7-14 days.
These are estimates and can be shorter or longer than quoted and depend on the postal services in each location.

COLLAR AND HARNESS SIZING

How do I measure for a collar?

Place a tape measure around dog's neck allowing a finger to slip under tape for comfort.

Take note of the size and then refer to our sizes to get the best fit.

A size of say 22 to 28cm is the range of the dog's neck circumference from the first hole to the last hole. eg if your dog's neck measured 29cm you would need a collar thats size meets this measurement. 

Each of our collar range has different sizes so always double check your measurements. 

How do I  measure for a Harness?

The first measurement is the circumference of dogs neck, similar to how you measure for a collar.

Then with the dog standing, you need to measure the chest behind the front legs to get the sizing.

If your dog's neck is 33cm circumference and the chest is 45cm then he needs a medium in a Soft Harness. 


CLOTHING SIZING

How do I measure for apparel & clothes?

Measure the length of your dog's back from the base of the neck to the tail. This is the measurement to use for selecting the correct size of clothes. 

If your dog is in between sizes and normal weight you are normally better to choose the smaller size otherwise it may be too baggy, especially with pyjamas and coats.

 E.g. If your dog measures 42cm then still go for 40cm rather than 45cm size. 


PROMOTION CODE

You will receive your coupon code via email after you have registered for our Newsletter or received it in a promotional email.

To get your discount you MUST type in complete code e.g. 'SUBSCRIBER1234' not just the numbers and the code is for single use only.

Always type the code exactly as it appears to ensure no problems getting your discount.


RETURNS AND EXCHANGES

It is super easy to do an exchange & return if the sizing is incorrect.  Just follow the simple steps below to process a return or exchange. 

Returns and Exchanges Steps:

1. Post item back to:

Hamish McBeth 

PO Box 270 

Rozelle NSW 2039 Australia.

2. Include a note of what new item you would like.

3. We will process as soon as the item is back with us.

If you require a larger size there will be a small charge for the extra size plus the postage so let us help you to get it right the first time by asking us as many questions as you need!

Store Credit:

Store credit is offered for returned purchases where there has been a change of mind, an incorrect size has been ordered & another size is not requested or because your pet chooses not to use the product.

The store credit is valid for a 6 month period.

Sale items cannot be refunded or exchanged.

 


WHOLESALE ACCOUNTS

We have shops selling our beautiful products across the world. We have offer quick and efficient delivery with full order tracking.
If you would like to add the exciting range of Hamish McBeth products to your store, please go to the Wholesale tab at top of the homepage.
Here you can register as a wholesale customer and start to purchase our products.
If you have questions about becoming a Wholesale customer please use the Contact Us form and our customer service team will be straight in touch to discuss our wholesale ordering system and to answer any questions that you might have.

Join the Hamish McBeth Tribe

Receive exclusive benefits, offers PLUS 10% OFF FIRST ORDER.